Returns & Exchanges

Returns

We generally accept returns for defective items within 30 days, the return window being dependent on the individual supplier's return policy.  This means that customer has between 7 and 30 days after receiving your item to request a return.  Please inquire within for return policies on specific items.  Free returns on any defective items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

A 20% restocking fee MAY be charged by certain suppliers if the product is found to be non-defective. Unfortunately, we cannot accept returns for gift cards.  

If you have a question or would like to start a return, you can contact us at info@revelsofa.com. 

Warranty 

We provide a one (1) year warranty on most of our products (depending on supplier), covering defects and workmanship. Regular wear and tear are not covered.

Damages or Defects

Please inspect your order upon acceptance and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Exchanges are not accepted for non-defective items. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note: it may take a couple of business days for your bank or credit card company to process and post the refund.  If more than 15 business days have passed since we’ve approved your return, please contact us at info@revelsofa.com.